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FREE STANDARD DELIVERY WHEN YOU SPEND £40 | FREE EXPRESS DELIVERY WHEN YOU SPEND £60
FREE STANDARD DELIVERY WHEN YOU SPEND £40 | FREE EXPRESS DELIVERY WHEN YOU SPEND £60

Returns Policy

Free UK Returns* 

If you would like to return an item, you can follow these 3 simple steps below:

Return you item(s) via Royal Mail using this link: Tracked returns | Royal Mail Group Ltd to generate your free label.

  1. Please download and print your label, don't worry if you don't have access to a printer, Royal Mail will send you an email on completion of the online return which will provide you with a QR code.
  2. Take your phone and parcel to your local Post Office or Royal Mail Customer Service Point, and Royal Mail will scan the QR code and print your label for you.
  3. All returns are tracked and you will be provided with a Royal Mail tracking number once your parcel has been processed.

Refunds and Returns (General Notes)

  • Please inform us within 14 working days, failure to report returns within 14 days of receiving your item(s) by emailing info@bumbletree.co.uk will invalidate your right to any refund or replacement. Items must be returned to our Return Address no later than 14 days after you (The Customer) receives the goods. 
  • If an item is returned for refund outside of the 14-day window, but we choose to refund at our discretion, returns costs WILL be deducted from the refund amount.
  • Items purchased from our website cannot not be accepted for return at our high street stores due to logistical and payment processes. Online purchases by you (The Customer) must follow the returns process as laid out within our online Returns Policy.
  • Return Charges - from time to time Bumbletree will offer a FREE Returns Hassle Free Experience* return service (free tracked return service), if we are offering this postal service at the time of your purchase, then you will qualify for "zero" postal return charges and we will provide you with a Free returns label during this offer period, "outside" this offer period, any postal costs will be the responsibility of you (The Customer) unless the item is damaged or faulty.
  • Returns made through an alternative returns service to our Tracked 48 hr returns service, which can be used by following the return instructions, unless the customer is instructed to do so by us, will not be subsidised. The charges for these returns will not be covered by Bumbletree and the customer will be liable for this returns charge.
  • Please note that we are unable to accept returns for Personalised or Engraved items unless the item is faulty or does not match the specifications displayed in your order.
  • Unfortunately, we cannot accept returns of earrings or other pierced jewellery for hygiene reasons and does not affect your statutory rights. 
  • We do not accept any item with any indication that it was used. In such cases, the item will be returned to you (The Customer) with additional cost applied.
  • Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect, or misuse.
  • Please Note: When processing your return, we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address displayed on the order incurring additional charges.
  • Once the return has been checked by our team, you will receive an email regarding the returned items and your refund, which can take up to 10 working days to show on your account due to varying processing times between payment providers.
  • Please note:
    • The refund is always credited to the payment method with which the original purchase was made.
    • The refund is always credited in the same currency as the original purchase.
    • If the purchase was made with a gift card, a new gift card will be issued via email.
    • The time it takes to receive your refund depends on the payment method or your credit card provider.
    • If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
    • If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher.
  • The return of an item is the customers responsibility, Bumbletree will not be liable to investigate the whereabouts of returns from our customers. Bumbletree is also not liable for any damage or costs associated with returns made by the customer.

How To Return Unsuitable or Unwanted Items

Please inform us within 14 days, failure to report unsuitable item(s) within 14 days will invalidate your right to any refund or replacement. Please email us at info@bumbletree.co.uk.

To help us deal with your returns as quickly as possible, please ensure that you provide within your returns package the information requested below, If this information is not enclosed with any return, we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund. Your order number can be found on your confirmation email, dispatch note or log into your account on our website.

Returns Checklist: (Information we need within your package on return)

  • Your full name and order number(s)
  • The original dispatch note inside your parcel, this will speed up the order matching process, retain  a copy for your records
  • Written confirmation of what items you have returned
  • Written confirmation of the reason for your return
  • Written request for either refund or replacement as appropriate.
  • Please also tell us whether or not you have already contacted our customer service team regarding this return.
  • Items must be returned unused, in flawless condition and with all original packaging and labelling attached at initial shipping.
  • Make sure that your parcel is sealed securely for transit.
  • Attach the returns label provided and take to your nearest post office. 

You are responsible for all postage costs associated with returning your item(s), unless Bumbletree is providing a *FREE Returns Hassle Free Experience (tracked returns) postal service on the website at the time of your purchase. If at the time of purchase we are not offering the *FREE Returns Hassle Free Experience postal service, then we would advise that your item(s) are returned using a "tracked service" to ensure they reach us safely. 

Bumbletree cannot accept liability for returned items lost or damaged in transit. Please note returns can take up to 3 working days to be processed from the date we have received them.   

Return Address:

Bumbletree Ltd

Unit 3

Beacons Place Shopping Centre

Merthyr Tydfil

CF47 8DF

United Kingdom.

 

Damaged Items During Shipment

Please inform us within 14 days, failure to report a damaged item within 14 days will invalidate your right to any refund or replacement. Please email us at info@bumbletree.co.uk.

Please accept our sincere apologies if you are not happy with your purchase. At Bumbletree we work really hard to ensure that all our products are securely packaged for safe transit, If the outer packaging is damaged when you receive the item(s), please take a photo image of the item(s) before opening the package and email it to us. 

To help us deal with your damaged returns as quickly as possible, please ensure that you provide written confirmation of the details requested within our Damaged Returns Checklist, including photo evidence by emailing us at info@bumbletree.co.uk. Your order number can be found on your confirmation email, dispatch note or log into your account on our website.

Damaged Returns Checklist:

  • Your full name and order number(s)
  • Provide a copy of the original dispatch note inside your parcel, this will speed up the order matching process.
  • clear photo evidence of the damaged item(s)
  • and, clearly explain which item(s) are damaged
  • Make sure that your parcel is sealed securely.
  • Attach the returns label provided and take to your nearest post office. 

You may be required to return the damaged goods to us before we can ship you a replacement. Our customer service team may request the return of you item(s) at our expense, providing a pre-paid returns label and we will refund the price you paid for such items or arrange delivery of replacement products to you.

Important Note: Please do not return item(s) without prior written confirmation from our service team, if you do return item(s) without our written confirmation, you will be liable for any postage costs.

Faulty Items

If your item is faulty or develops a fault soon after purchase, please contact us by email as soon as you notice the fault, and no later than 30 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with you (The Customer), Bumbletree will not accept responsibility for goods after more than 30 days, however "electrical items" are extended to 12 months, this cover excludes bulbs.

Note: Warranty covers manufacturing faults only. If, upon inspection, your product is found to be not faulty, you (The Customer) will incur additional charges. 

To help us deal with your faulty returns as quickly as possible, please ensure that you provide written confirmation of the details requested in our Faulty Returns Checklist, including photo or video evidence by emailing us at info@bumbletree.co.uk. Your order number can be found on your confirmation email, dispatch note or log into your account on our website.

Faulty Returns Checklist:

  • Your full name and order number(s)
  • Provide the original dispatch note inside your parcel, this will speed up the order matching process.
  • clear photo evidence of the damaged item(s)
  • and, clearly explain which item(s) are damaged
  • Make sure that your parcel is sealed securely.
  • Attach the returns label provided and take to your nearest post office. 

You may be required to return the faulty goods to us before we can ship you a replacement. Our customer service team may request the return of you item(s) at our expense, providing a pre-paid returns label and we will refund the price you paid for such items or arrange delivery of replacement products to you.       

Important Note: Please do not return item(s) without prior confirmation from our service team, if you do return item(s) without our confirmation, you will be liable for all delivery and return costs. 

Incorrect or Missing Items

Please contact us by email at info@bumbletree.co.uk within 14 days of receipt of your order. Failure to report incorrectly sent item(s) missing from your order within 14 days will invalidate your right to any refund or replacement. Bumbletree works hard to try and make sure that all orders are completed with accuracy, but sometimes mistakes are made, and we do apologise for any inconvenience. If we have sent you the wrong items, or if we have failed to send you item(s) you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing.

 

We will only provide a refund or arrange for a replacement once we have received the returned item. We will inform you of the steps to facilitate the return of the erroneously sent item(s). Upon receipt and inspection of the goods, ensuring they are in their original condition, we will process your refund or dispatch the correct product promptly.

 

Customer Incorrectly Entered Delivery Details/Not Called For

If you have entered incorrect delivery details, we will help you arrange redelivery to the correct address at your own expense. If a parcel is returned to us by one of our courier firms due to incorrect delivery details, we can arrange redelivery to the correct address for the payment of an additional standard shipping charge, provided we are notified by the customer. If the customer does not notify us, the order will be refunded, and a fee will be deducted from the refund amount to cover the costs associated with this service. This fee will include the original delivery charge, along with any further costs imposed by the courier for holding and/or returning the order.

If your order is returned to us by the chosen courier because it was not claimed or there was no access to the delivery address and it was subsequently not claimed, additional charges will apply. Deductions will be imposed on the refunded amount to cover the returns/handling fees, initial delivery charge, or any damage caused to the product during transit.

 

14 Day Change Of Mind Guarantee

When you order from us online, you are entitled to a cooling off period when you can return your item(s). Our cooling off period is 30 days, which includes any statutory cooling off period. This period starts the day the contract is agreed (i.e. you receive an email from us saying we have dispatched your order and ends 14 days after the day following delivery of the item(s). Certain item(s) are excluded from the cooling off period guarantee, unless we are at fault. These are personalised or engraved items.